Service Level Agreements

Service Level Agreements (SLA) is a key word for us. If you are looking for high standard SLA for your company, do get in touch with. Our team of experts prepare SLA according to the company’s objectives and schemes.

  • Well-defined description of the service we offer
  • Reliable and honest statement of work
  • Clear actions for systems failure or outages.
  • First time Response and continuous monitoring
  • Reporting procedure, Problem solving efficiency
  • Monitoring and tracking system to track SLA KPIs